HOW DO I PLACE A BLANK STOCK ORDER?
To place a Blank Stock order: Email new orders to support@twistpaper.com or fax to 405.601.0544. You may order clearance stock online at http://paper-sale.com.
WHAT ARE YOUR MINIMUM ORDER REQUIREMENTS?
Minimums:
- Opening Order $250.
- Reorders $50 (There is a $5 under-minimum charge assessed if wholesale minimum re-order is not met.)
- Minimum 6 boxes per design.
- Gift Product and Notepad orders require 6 pieces per design.
- Under-minimum charge of $5 per order is applied to all orders not meeting minimums.
WHAT ARE YOUR PRICING & QUANTITY POLICIES?
Pricing & Quantities:
All product is available in boxes of 10. You may also order bulk of 100, but savings on quantity increments does not occur until bulk of 200. Please submit a dealer application to receive wholesale pricing information.
TELL ME HOW YOUR PRODUCT IS MANUFACTURED? HOW DO I IMPRINT IT?
About Our Product & Imprinting: All NEW imprintable designs are produced on a state-of-the-art digital printing press, the HP Indigo, using heavyweight paper stock. A sample packet of 25 blank, assorted samples is available for testing on your equipment. Sample packet is $10, including shipping.
We recommend imprinting on a cool laser printer, or an inexpensive ink jet. We recommend the Epson Workforce printer for an economical solution. Offset printing is also an effective imprinting method. Many of our retailers have also indicated that the following machinery also works well: Epson R280, Canon I-9900m Epson 1400. We always recommend looking at your individual computer and printer settings to ensure best imprint results.
You may purchase from our remaining offset-printed clearance inventory by ordering directly online at http://paper-sale.com.
HOW DO I BECOME A DEALER?
New Accounts: Please begin by filling out a dealer application. A resale certificate and/or tax ID number is required. Credit Card only. Please note that if a yearly minimum of $250 orders per year is not met, a new opening order will be required.
WHAT PAYMENT TERMS DO YOU OFFER?
Terms: Effective January 1, 2012, all accounts under $5,000 per year will revert to Credit Card terms. Credit Card terms required for all accounts. Accounts reaching a minimum of $5,000 per year may apply for terms by requesting a terms application. Processing of applications requires 4 to 6 weeks and an owner’s personal guaranty is required. Delinquent accounts will be put on hold, and orders will not process until payment is received. Sorry, we don’t offer COD.
WHAT ARE YOUR SHIPPING POLICIES?
Shipping: All orders will ship UPS ground. Most orders ship within four business days. Please allow additional processing time for market and tradeshow orders. Please allow additional processing time for orders over 2 designs/12 boxes. Small (under 12 boxes) orders may be rushed out same day for a $25 rush fee. Large orders may be rushed out next day for a $50 rush processing fee. Gift orders cannot be rushed. Please allow additional processing time for orders containing gift products. Please note that Twist Paper is not responsible for packages left without signature.
WHAT ABOUT RETURNED ORDERS AND CANCELLATIONS?
Returns & Cancellations: Defects must be reported within 10 days of merchandise receipt. All unauthorized returns will be refused at the dock, if not labeled with a Twist Paper Return Authorization Number. All sales are final. No refunds, no returns. Order production begins in as much as five days from the requested date of shipment. Order cancellations will incur a 20% cancellation charge if production has already begun.
